Last Updated: 26 July 2025

At TowMe, we are committed to providing prompt, reliable, and customer-friendly roadside assistance and towing services. We understand that circumstances may arise where our services are no longer required or may not meet expectations. This Refund Policy outlines our approach to handling such scenarios in a fair and transparent manner.

1. General Refund Eligibility

Refunds may be issued under the following conditions:

• Service Not Rendered: If the service was booked and paid for but not initiated due to unavailability, technical failure, or scheduling error on our part.
• Double Payment: If a customer has been charged twice for the same booking due to a system or payment gateway error.
• Service Denial or Refusal: If our team refuses service without any valid reason after booking confirmation.
• Cancellation Within Grace Time: If a customer cancels the service within 5 minutes of booking and our towing vehicle hasn’t been dispatched.

2. Non-Refundable Scenarios

The following are non-refundable circumstances:

• Once the towing vehicle has been dispatched or has reached the location, even if the service is not availed.
• Service issues caused by incorrect information shared by the customer (e.g., wrong location, vehicle type).
• Delays caused by traffic or weather conditions, which are beyond our control.
• Cancellations made after dispatch or on arrival, unless due to verified fault from TowMe.
• Custom or emergency towing services requested under special circumstances.

3. Partial Refunds

In certain situations, we may issue a partial refund, based on:

• Nature of complaint and investigation outcome.

Partial refunds are at the sole discretion of TowMe’s grievance team, and final amounts will be informed after review.

4. Refund Process

If you are eligible for a refund:

• Please write to us at help@towme.in within 24 hours of the incident, with:
  • Your Booking ID
  • Phone number
  • Reason for refund
  • Any supporting documents or screenshots

Once the request is reviewed:

• Approved refunds will be processed within 7–10 business days.
• The refund will be credited back to the original mode of payment.

5. Third-Party Payment Platforms

If you booked via third-party platforms (e.g., Google Maps, JustDial, WhatsApp integration):

• Refund policies of that respective platform may also apply.
• TowMe is not liable for platform-specific processing delays.

6. Consumer Rights

This Refund Policy is prepared in accordance with the Consumer Protection Act, 2019, and other applicable laws in India.

Customers may reach out to the Consumer Helpline (9004288188) if unsatisfied with resolution, although we strive to resolve all concerns amicably and swiftly at our end.

7. Contact Us

For questions related to refunds or any grievances:

Email: help@towme.in
Customer Support: +91-9004288188
Support Hours: 9:00 AM – 9:00 PM (Mon – Fri)

TowMe believes in service accountability. We aim to resolve issues proactively and improve from every feedback received. Your trust drives our wheels!